Get authenticated user error

Issue

When you try to sign in to Unstructured, you get an error that contains text similar to the following:

Error in getAuthenticatedUser

This error can prevent you from accessing your Unstructured account dashboard or performing other actions in your Unstructured account.

Possible causes

• Unstructured is having trouble verifying your login session.
• Your Unstructured login session has expired.
• Your web browser’s cache or cookies are causing some kind of conflict.
• There is a temporary issue with Unstructured’s authentication service.

Possible solutions

• Log out of your Unstructured account completely, if you can. To do this, in the Unstructured user interface, on the sidebar, click your user icon, and then click Logout.
• Clear your web browser’s cache and cookies for the Unstructured website.
• Close and then reopen your web browser, and then try to sign in again to your Unstructured account.

Additional resources

To ask questions or get additional help with this issue, see requesting support.